Refund and Cancellation Policy

This policy explains how cancellations and refunds work for paid plans of Leadpulse, a service of Crezvatic Private Limited. Payments are processed by Razorpay, and refunds go back to the original payment method.

Free trial

Every new account gets a free trial with full access and no card required, so you can evaluate Leadpulsebefore paying. If you don’t choose a plan by the end of the trial, nothing is charged.

Cancelling

You can cancel any time from Dashboard → Billing. Cancellation takes effect at the end of the current billing period: you keep your paid features until then and are not charged again. Your data stays in your account and you can subscribe again later.

Refunds

Because of the free trial, payments for a billing period (monthly or annual, including renewals) are final and not refunded, whether or not the service is used during that period. We do refund in these cases:

• Duplicate or wrong charge: if you were charged twice, or for a plan you didn’t choose, tell us within 7 days and we refund the extra charge in full.
• Plan not activated: if your payment succeeded but your plan was never activated and we can’t fix it, we refund that payment.

Charges from third parties (for example WhatsApp message fees billed by Meta, SMS or calling providers) follow that provider’s own refund policy.

How to ask for a refund

Write to no-reply@crezvatic.com with your account email, the invoice number or Razorpay payment ID, and a short reason.

We reply within 2 business days. Approved refunds are processed within 5 to 10 business days; your bank may take a few more days to show it.

Changing plans

• Upgrades apply immediately and the new plan is charged in full from that day; the unused part of the old plan isn’t prorated.
• Downgrades apply from the next billing period; you keep the higher plan until then, with no partial refund.

Chargebacks

If you dispute a charge with your bank without contacting us first, we may suspend the account until the dispute is resolved. Please write to us first; most issues are sorted out within a day.

Changes to this policy

We may update this policy. The latest version is always on this page, and we email you about material changes at least 14 days before they apply.